Shipping & Delivery Policy

This policy applies to all orders placed with Oxymed SA (Pty) Ltd, trading as Oxymed Purifiers (“we”, “us”), via this website, WhatsApp, email or telephone.

1. Delivery areas

We deliver to street addresses anywhere in South Africa using door‑to‑door courier services. We do not currently ship outside South Africa or to PO boxes.

2. Dispatch and delivery times

• Orders are dispatched within 1 business day of payment reflecting in our account, subject to stock.
• Gauteng: 1 – 2 business days after dispatch.
• Cape Town, Durban, Gqeberha, Bloemfontein and other major centres: 2 – 3 business days.
• Regional, rural and outlying areas: 3 – 5 business days.

Business days are Monday to Friday, excluding South African public holidays. Delivery times are estimates; courier delays beyond our control may occur, and we will keep you informed.

3. Delivery fees

• Orders of R3,000 or more: free delivery to major centres.
• Orders under R3,000: a flat fee of R120 for major centres.
• Regional and outlying areas: quoted at checkout / on your invoice before you pay.

4. Collection

You may collect your order free of charge from our office at Lillipark Office Park, 354 Rivonia Boulevard, Rivonia, Johannesburg, during business hours (Monday – Friday, 08:00 – 17:00 (SAST)), by prior arrangement.

5. Tracking

You will receive the courier’s tracking number by WhatsApp or email on the day of dispatch.

6. Receiving your order

Please inspect the parcel on delivery. If the packaging is visibly damaged, note this with the courier and contact us within 48 hours with photos so we can arrange a replacement. Risk in the goods passes to you on delivery; ownership passes on full payment.

7. Failed deliveries

If a delivery fails because the address was incorrect or no one was available after two attempts, the parcel is returned to us and a re‑delivery fee will apply.

8. Contact

Questions about delivery: info@oxymedpurifiers.co.za, (010) 006 5651 or WhatsApp +27 XX XXX XXXX.