Cancellation & Refund Policy

This policy is issued by Oxymed SA (Pty) Ltd, trading as Oxymed Purifiers, and is subject to the South African Consumer Protection Act, 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”). Nothing in this policy limits any right you have under those Acts.

1. Cancelling before dispatch

You may cancel an order at any time before it is dispatched for a full refund. Contact us by WhatsApp, email or phone with your order or invoice number.

2. Cooling‑off period (change of mind)

For orders placed online, by WhatsApp or by email, you may return the product within 7 days of delivery for any reason, provided it is unused, undamaged and in its original packaging with all accessories, filters and documentation. We will refund the purchase price in full; the direct cost of returning the goods is for your account. Filters that have been unsealed cannot be returned for change of mind for hygiene reasons.

3. Defective or incorrect products

Under section 56 of the CPA, if a product is defective, unsafe or not what you ordered, you may within 6 months of delivery return it and choose a repair, replacement or full refund. We cover the cost of collection in these cases. Damage caused by misuse, neglect, power surges, unauthorised modification, or normal wear of consumables (filters) is not a defect.

4. How to return

1. Contact us at support@oxymedpurifiers.co.za or WhatsApp +27 XX XXX XXXX with your invoice number, the reason, and photos if applicable.
2. We will issue a return reference and either arrange a courier collection or give you the return address.
3. Pack the product securely in its original packaging.
4. We inspect returned goods within 5 business days of receipt and confirm the outcome.

5. Refunds

Approved refunds are paid within 10 business days of our inspection, to the same account or card used for payment. We will ask for proof of banking details for EFT refunds.

6. Exclusions

• Products damaged after delivery through misuse, accident or neglect.
• Products returned without original packaging or accessories (a reasonable handling fee may be deducted under section 20(6) of the CPA).
• Consumables (filters, cartridges) once unsealed, unless defective.

7. Contact