Frequently asked questions
Products, orders and customer support.
What size purifier do I need?
Measure the floor area of the room (length × width). Choose a model whose recommended room size is equal to or larger than that. If the room has high ceilings, is open‑plan, or you want faster air changes, go one size up.
What does CADR mean?
Clean Air Delivery Rate is the volume of filtered air a purifier delivers per hour (m³/h). Higher CADR means the unit can clean a larger room, or the same room faster.
Do your purifiers remove odours and smoke?
Every model combines a HEPA filter for particles with an activated‑carbon layer that adsorbs common household odours, cooking smells and smoke. Heavy or persistent odours need more carbon, so for those we recommend the OP‑600 Pro or OP‑900 Max.
Are these medical devices?
No. Oxymed Purifiers products are household and commercial air‑treatment appliances. They reduce airborne particles and odours but are not intended to diagnose, treat, cure or prevent any disease, and we do not make medical claims about them.
How often do I replace the filter?
It depends on the model and how dirty your air is; typical intervals are listed on each product page (3–12 months). Models with an indicator will tell you; otherwise replace when the filter looks grey or airflow drops.
How do I order?
Message us on WhatsApp or send the contact form with the model you want and your delivery address. We confirm stock and the delivery fee, then send an invoice payable by EFT or a secure card payment link. Orders are dispatched once payment reflects.
How long does delivery take?
Gauteng: 1–2 business days. Major centres (Cape Town, Durban, Gqeberha, Bloemfontein): 2–3 business days. Regional and outlying areas: 3–5 business days. See our Shipping & Delivery policy for details.
Can I collect?
Yes, by arrangement, from our Rivonia office during business hours. Let us know when you order.
What is the warranty?
12 months on compact and personal units and 24 months on the OP‑600 Pro, OP‑900 Max and OP‑D20 dehumidifier, covering manufacturing defects. Filters are consumables and are not covered. See our Warranty Policy.
Can I return a purifier?
Unused items in original packaging can be returned within 7 days of delivery for a refund (less courier costs) under the Consumer Protection Act cooling‑off provisions. Faulty items are repaired, replaced or refunded within 6 months of purchase. See our Cancellation & Refund Policy.
Do you supply businesses?
Yes. We supply offices, schools, clinics, retailers and hospitality venues and can quote on multiple units, maintenance plans and filter subscriptions.
Where are you based?
Our office and warehouse are at Lillipark Office Park, 354 Rivonia Boulevard, Rivonia, Johannesburg, and we have a branch in Bellville, Cape Town.
Still have a question? WhatsApp us or send a message.